Privacy Policy

Last updated: 4 October 2026

Talitha AI Solutions (“Talitha”, “we”, “us”) provides a platform that lets businesses create and run AI assistants on WhatsApp for customer support, FAQs, lead collection and booking requests. Talitha AI Solutions is a sole proprietorship operating from India. This policy explains what personal information we handle and why, in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. It covers this website and our services.

1. Who is responsible for your data

• Website visitors and our customers (businesses): Talitha is the controller of the information you give us.
• End customers who message a business's WhatsApp bot: the business is the controller of its customers' messages and Talitha processes them on the business's behalf, following its instructions. If you messaged a business and have a question about your data, please contact that business first.

2. Information we collect

• Contact and enquiry details: name, business name, phone/WhatsApp number, email, website, business type, message volume and the message you write on our contact form.
• Account and business information: details you provide when you sign up or onboard, including FAQs, documents and website content you upload to train your bot, and billing details handled by our payment provider.
• Conversation data: messages, phone numbers and any details (such as names or booking requests) exchanged between a business's customers and that business's bot or team.
• Technical data: basic usage and device information, such as browser type and pages visited, to keep the service working and secure.

3. How we use information

• To respond to enquiries and provide, operate and support the service.
• To generate bot replies using the business's own information, and to show conversations, leads and analytics in the business's dashboard.
• To process subscriptions and payments through third-party payment providers. We do not store full card details.
• To maintain security, prevent abuse and fix problems.
• To meet legal obligations.

We do not sell personal information.

4. Separation of business data

Each business's data is kept separate from other businesses' data, and a business's bot is designed to answer using only that business's information.

5. Who we share information with

We share information only as needed to run the service, with:

• Meta Platforms (WhatsApp Business Platform): to send and receive WhatsApp messages. Meta's own privacy policy applies to its services.
• AI service providers: to generate replies from the content and messages involved in a conversation.
• Infrastructure, hosting, email and payment providers that help us operate the service.
• Authorities or advisers where required by law or to protect rights and safety.

These providers may be located in other countries, so information may be transferred internationally.

6. Retention

We keep information only for as long as needed to provide the service, resolve disputes and meet legal requirements, then delete or anonymise it. Businesses can ask us to delete their data and their customers' conversation data at any time, including when they close their account.

7. Security

We use reasonable technical and organisational measures to protect information. No online service can guarantee absolute security.

8. Your rights

Under applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access information we hold about you, correct or update it, have it erased, withdraw consent, nominate another person to exercise your rights, and have your grievances addressed. To make a request, email hrshshrm854@gmail.com. To request deletion, see our Data Deletion page.

9. Children

Our services are for businesses and are not directed at children under 16. We do not knowingly collect their information.

10. Changes

We may update this policy and will change the “Last updated” date above when we do.

11. Contact and grievances

Talitha AI Solutions, India — hrshshrm854@gmail.com. Questions, complaints and requests about your personal information can be sent to this address. We aim to acknowledge them promptly and resolve them within a reasonable time.